Warranty Specialist

POSITION OVERVIEW:

• This Warranty Specialist will be directly and functionally reporting to the Service Director and GMD GM.
  
• The purposes of the Warranty Specialist are the following:
  

• Daily Warranty Claim Review
  
• Warranty Claim Analysis
  
• Distributor Warranty Management Guidance
  
• Warranty Claim Settlement and Traceback
  
• Warranty Audit
  
• Warranty Claim System Development
  
• Local Warranty Policy Compilation
  

KEY RESULTS/ACCOUNTABILITIES EXPECTED FROM THE ROLE:

• Responsible for the review of warranty claims such as PDI, IM, Pre-approval Request, Warranty Claim on time, ensuring the timeliness, effectiveness, and accuracy.
  
• According to the Warranty Claim cost, finish the claim cost analysis.
  
• Responsible for providing business guidance and training to claim specialists of Distributors in the region.
  
• Responsible for completing the distributor warranty policies as required and compiling the warranty database for required vehicle models.
  
• Responsible for conveying the Warranty Policy and related management documents, communicating with distributors in the region, and resolving issues raised by distributors.
  
• Responsible for settlement and payment of warranty claims from distributors, and traceback settlement of claims that the company should bear.
  
• Responsible for coordinating and planning the audit of distributor warranty business in accordance with audit policy requirements and promoting the improvement of distributor audit and inspection audit issues.
  
• Responsible for the development and maintenance of overseas after-sales Warranty Claim System.
  
• Responsible for the extended warranty cost analysis, and local warranty policy set up.
  
• Deal with related service section (Technical, Quality, Spare Parts, CRM) on warranty claim top issues.
  
• Responsible for rational team configuration.
  
• Temporary work arranged by leaders.
  

PREFERRED QUALIFICATIONS AND CHARACTERISTICS:

• Bachelor’s degree - Major in automotive or automotive maintenance.
  
• Familiar with basic technical knowledge of automotive industry.
  
• Minimum of 5 years working experience in after-sale claims management or technical support.
  
• Strong communication skills and capable of collaborating with internal and external stakeholders.
  
• English is Mandatory and Chinese or Arabic is preferred
  
• Proficient in Word, Excel, PPT and other daily office software.